Customer Satisfaction Survey

Create professional customer satisfaction surveys using SmartSurvey's online survey tool.

Conduct a Customer Satisfaction Survey quickly and easily with SmartSurvey

SmartSurvey is designed to deliver professional yet simple surveys online without the need to install any software on your desktop. Our system will automatically work out the satisfaction index of every question.

Customer satisfaction surveys are a great way of collecting data that could provide the key to customer retention by improving the delivery of goods and services.

This form of analysis can help improve relationships with existing customers and attract new buyers. Results from customer satisfaction surveys containing adequate details might even identify a specific department or employee working below par.

Conducting customer satisfaction surveys online has never been easier. SmartSurvey is designed to deliver professional yet simple surveys without the need to install any software. Our system will automatically work out the satisfaction index of every question.

SmartSurvey provide a range of Online Questionnaire templates that will not only save you time, but also ensure a professional look and feel is delivered. Here are just a few of the templates we have developed:

SmartSurvey offers a complete solution for conducting Customer Satisfaction Questionnaires. Sign up now.

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What our clients are saying

'Dogs Trust has found Smart Survey invaluable for finding out the opinions of or supporters in an easy format. The survey was simple to set up it but looked very professional to our supporters. We can only thank SmartSurvey for all their help.'
Charlotte Blunden
'SmartSurvey is great. Our team use it on a regular basis to carry out employee surveys and to get rsvps to events we hold. It is extremely easy to use and a great online questionnaire tool for simplifying my job.'
'We have been using SmartSurvey for a year and have had an excellent service. The survey software is very intuitive and the team are happy to help with any queries.'
Deborah Upham
Head of Communications and Engagement, Hampshire PCT
'My initial impression was that the site looked clean and simple to use, this was important as the online questionnaires should reflect this. Quick to create questionnaires, easy to distribute and simple to analyse. Overall I am very happy with SmartSurvey as a research tool.'
Paul Aram
IT Infrastructure Manager - Miele Co Ltd
The Salvation Army
'SmartSurvey is easy to use and very straight forward. I am very satisfied with the survey service and always recommend it to colleagues at the Salvation Army. It made it easier for me to collect the data and because most of the work was done it freed up more time to do other activities.'
Catherine Ndungu
Human Resources - The Salvation Army

What makes SmartSurvey right for you?

UK & Europe's premier survey software

Leading brands, small businesses, students and entrepreneurs use SmartSurvey.

Safe and secure

Enhanced security with SSL encryption, data stored and backed up daily on UK servers.

Personal customer service

You will always be able to reach a member of our Support Team by telephone, email or live chat.

No contracts, cancel anytime

Got a short-term or one-off research project? SmartSurvey offers flexible one-off, monthly, quarterly or annual packages.

Easy to use and nothing to install

No complicated installations or downloads, simply register and create an online survey now!

Not-for-profit and educational discounts

SmartSurvey is pleased to offer a discount for students, schools, charities and not-for-profits looking to build online questionnaires.

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