Customer Satisfaction Survey
Conduct a Customer Satisfaction Survey quickly and easily with SmartSurvey
SmartSurvey is designed to deliver professional yet simple surveys online without the need to install any software on your desktop. Our system will automatically work out the satisfaction index of every question.
Customer satisfaction surveys are a great way of collecting data that could provide the key to customer retention by improving the delivery of goods and services.
This form of analysis can help improve relationships with existing customers and attract new buyers. Results from customer satisfaction surveys containing adequate details might even identify a specific department or employee working below par.
Conducting customer satisfaction surveys online has never been easier. SmartSurvey is designed to deliver professional yet simple surveys without the need to install any software. Our system will automatically work out the satisfaction index of every question.
SmartSurvey provide a range of Online Questionnaire templates that will not only save you time, but also ensure a professional look and feel is delivered. Here are just a few of the templates we have developed:
SmartSurvey offers a complete solution for conducting Customer Satisfaction Questionnaires. Sign up now.
What our clients think:
"Dogs Trust has found SmartSurvey invaluable for finding out the opinions of or supporters in an easy format. The survey was simple to set up it but looked very professional to our supporters. We can only thank SmartSurvey for all their help."
- Unlimited Surveys
- Over 12 question types - Single choice, multiple choices, rating scales, matrix grid and many more
- Brand your surveys by adding your own logo and creating your own custom themes/skins.
- Multi-language surveys - Arabic, French, Spanish, Chinese, Greek and many more
- Secure - Data protection compliance, SSL encryption, password protection and more
- View individual responses
- Filter results (by age, gender, department, etc)
- Export results into, Microsoft Word or Excel (CSV)
- Print results
- Result Sharing (send your survey results to others with set privileges)
- Upload images, videos, PDFs and more
- 40+ readymade themes and build your own - (Different layouts, styles, colours, etc)
5 Reasons Why
- Nothing to install – Smart-Survey is purely online, so all you need is internet connectivity and a web browser (Internet Explorer, Firefox, Safari)
- Easy to use – No technical knowledge required, training is seldom needed.
- Security - We employ multiple layers of security to make sure that your account and your data remains private and secure. We are also registered under the Data Protection Act.
- Support - We have a team ready to answer all your questions.
- Discounts - We offer great discounts for students, charities and not for profit organisations. See our pricing page for more details.
"We use the smart survey tool in all parts of the business, ranging from gathering attendance details for events, asking for evaluation on courses, as well as requesting feedback on new company initiatives. We would be lost without it."
Communications & Engagement Manager - HMV