Loyalty Questionnaire

Companies thrive in business when they achieve high rates of customer satisfaction. To gauge it, a customer satisfaction questionnaire is the best tool. It is indispensable for modern companies who are aware of the significance of learning customers’ extent of satisfaction and also find out if there is some dissatisfaction and what the reasons for it are.

SmartSurvey is designed to deliver professional yet simple surveys online without the need to install any software on your desktop. Our system will automatically work out the satisfaction index of every question.

In just 3 steps, you can create your own loyalty questionnaire.

Build - Create your questionnaire using our professional and user friendly control panel
Publish -  Distribute your survey using a variety of effective methods
Review - View your responses in realtime and create graphical reports using in depth analytical features.

SmartSurvey offers the complete Online Survey Software solution.

Key Features

  • Unlimited Surveys
  • Over 12 question types - Single choice, multiple choices, rating scales, matrix grid and many more
  • Brand your surveys by adding your own logo and creating your own custom themes/skins.
  • Multi-language surveys - Arabic, French, Spanish, Chinese, Greek and many more
  • Secure - Data protection compliance, SSL encryption, password protection and more
  • View individual responses
  • Filter results (by age, gender, department, etc)
  • Export results into, Microsoft Word or Excel (CSV)
  • Print results
  • Result Sharing (send your survey results to others with set privileges)
  • Upload images, videos, PDFs and more
  • 40+ readymade themes and build your own - (Different layouts, styles, colours, etc)

5 Reasons Why

  • Nothing to install – Smart-Survey is purely online, so all you need is internet connectivity and a web browser (Internet Explorer, Firefox, Safari)
  • Easy to use – No technical knowledge required, training is seldom needed.
  • Security - We employ multiple layers of security to make sure that your account and your data remains private and secure. We are also registered under the Data Protection Act.
  • Support - We have a team ready to answer all your questions.
  • Discounts - We offer great discounts for students, charities and not for profit organisations. See our pricing page for more details.


"We use the smart survey tool in all parts of the business, ranging from gathering attendance details for events, asking for evaluation on courses, as well as requesting feedback on new company initiatives. We would be lost without it."
Clare Bowers
Communications & Engagement Manager - HMV
Loyalty Questionnaire

Free Online Surveys