IES - School Satisfaction Survey

We have pulled together a short customer satisfaction survey to give you an opportunity to provide feedback on the services we have provided in 2013/14. Your feedback is important to us in how we can better improve our service. Please help us by taking a few minutes to tell us about the service you have received this year.

1. Page 1

 

1. Name of your school: *

 

2. Name of person completing survey: *

 

3. Engineers who attend your site on a regular basis:

Overall how satisfied are you with: *

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
The timekeeping of the engineer/s that attend your site?
Presentation of engineers that attend your site?
Communication between yourselves and engineers that attend your site – verbal?
Communication between yourselves and engineers that attend your site – written log/email?
The efficiency of engineers that attend your site (eg are issues dealt with in a timely and satisfactory way)?
The knowledge and professionalism of engineers that attend your site?
Overall quality of on-site support?
 

4. Company Overall:

Overall how satisfied are you with: *

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
The amount of contact between your school and ICT Educational Services?
The response to emergency issues (gold calls) - timeliness?
The response to emergency issues (gold calls) - resolve?
The feedback you receive regarding issues raised?
Reliability of ICT Educational Services in general?
Ordering process for equipment and peripherals?
 

5. Overall the value of the services ICT Educational Services provide compared with the price paid is: *

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