UKVI - Emails

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Thank you for taking the time to complete this survey.

This research is being carried out by UK Visas and Immigration. We would value your views and feedback about your recent experience of contacting us. The questions will take around five minutes to complete and ask you about the service you have received. The results of this survey will help us to improve the service that you and others will receive.

We would like to assure you that all the information we collect will be kept in the strictest confidence and only used for research purposes, to help us improve the service we provide. It will not be possible for us to identify you from the answers you provide.

1. How easy or difficult was it to find out how to contact UKVI?


2. Below are some statements about the service you have experienced - to what extent do you agree or disagree with the following?

Strongly AgreeTend to AgreeTend to DisagreeStrongly Disagree
The advisor that dealt with my query was knowledgeable
The advisor that dealt with my query treated me with respect
The advisor provided the information I needed

3. Thinking about your overall experience, how satisfied or dissatisfied were you with the service you received today?


4. Is there anything else you would like to add to enable us to enhance the service we provide?


5. What is your nationality?


6. Was your query on behalf of yourself or a 3rd party


7. What stage in the application process were you calling about?


8. What visa category were you enquiring about?


9. Which language did you require when using this service?