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UKVI - Emails
1.
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Thank you for taking the time to complete this survey.
This research is being carried out by UK Visas and Immigration. We would value your views and feedback about your recent experience of contacting us. The questions will take around five minutes to complete and ask you about the service you have received. The results of this survey will help us to improve the service that you and others will receive.
We would like to assure you that all the information we collect will be kept in the strictest confidence and only used for research purposes, to help us improve the service we provide. It will not be possible for us to identify you from the answers you provide.
1.
Question 1.
How easy or difficult was it to find out how to contact UKVI?
Very Easy
Fairly Easy
Fairly Difficult
Very Difficult
2.
Question 2.
Below are some statements about the service you have experienced - to what extent do you agree or disagree with the following?
Strongly Agree
Tend to Agree
Tend to Disagree
Strongly Disagree
The advisor that dealt with my query was knowledgeable
Strongly Agree
Tend to Agree
Tend to Disagree
Strongly Disagree
The advisor that dealt with my query treated me with respect
Strongly Agree
Tend to Agree
Tend to Disagree
Strongly Disagree
The advisor provided the information I needed
Strongly Agree
Tend to Agree
Tend to Disagree
Strongly Disagree
3.
Question 3.
Thinking about your overall experience, how satisfied or dissatisfied were you with the service you received today?
Very Satisfied
Fairly Satisfied
Fairly Dissatisfied
Very Dissatisfied
4.
Question 4.
Is there anything else you would like to add to enable us to enhance the service we provide?
5.
Question 5.
What is your nationality?
Afghanistan
Albania
Algeria
Andorra
Angola
Antigua & Deps
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Central African Rep
Chad
Chile
China
Colombia
Comoros
Congo
Congo {Democratic Rep}
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Fiji
Finland
France
Gabon
Gambia
Georgia
Germany
Ghana
Greece
Grenada
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland {Republic}
Israel
Italy
Ivory Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea North
Korea South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Myanmar, {Burma}
Namibia
Nauru
Nepal
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russian Federation
Rwanda
St Kitts & Nevis
St Lucia
Saint Vincent & the Grenadines
Samoa
San Marino
Sao Tome & Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Yemen
Zambia
Zimbabwe
6.
Question 6.
Was your query on behalf of yourself or a 3rd party
Myself
3rd party
7.
Question 7.
What stage in the application process were you calling about?
Before applying
Having applied
Having received a decision
Other
8.
Question 8.
What visa category were you enquiring about?
General visitor
Business visitor
Student visitor
Family visitor
Other visitor
Partner, spouse or family member of a temporary migrant worker or student
Partner, spouse or family member of a person who is settled in the UK or is British
Tier 1 Points Based System
Tier 2 Points Based System
Tier 4 Points Based System
Tier 5 Points Based System
Work outside the Points Based System
Turkish European Community Association Agreement (ECAA)
European Economic Area (EEA) family permit
Right of Abode
Returning resident
Transit Visa (airside or landside)
9.
Question 9.
Which language did you require when using this service?
Native
English