Help us to improve your outpatient experience

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1. Welcome

We are conducting this survey to understand where patients feel we can make improvements to our outpatient services. The results of this survey will be used to identify key areas to focus on during our project. Thinking about your MOST RECENT visit to an outpatient department at the Royal Derby Hospital or London Road Community Hospital, where you have had a consultation with a doctor, nurse or other health professional, please could you answer the following questions.

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1. Please indicate if you are completing this survey as a patient or carer *

Patient
Carer

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2. Please rate how useful you found your MOST RECENT outpatient appointment
*

Extremely Useful
Very Useful
Quite Useful
Not Useful
Not at all Useful

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3. Please rate how informative you found your MOST RECENT outpatient appointment *

Extremely Informative
Very Informative
Quite Informative
Not Informatative
Not at all Informative

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4. Were you dealt with efficiently?
*

Yes
No

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5. Do you now understand more about what is happening next with your care? *

Yes
No

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6. Could your care have been dealt with in a different way? For example telephone call, skype *

Yes
No

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7. Please indicate your age group *

Under 18
18-30
31-50
51-70
71+