Horizon Centre - Annual Feedback Survey (2018)

1. Feedback on the support we provide
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Thank you for taking time to complete this survey to let us know the difference the Macmillan Horizon Centre has made for you. This survey is designed to gather feedback based on your experience to help us understand how we are doing and how we can improve. We estimate it will take you 15-20 minutes to complete this survey. If you need any further support or you would like to find out more about the Macmillan Horizon Centre please contact us at horizoncentre@macmillan.org.uk or call 01273 468770. We have designed the questions to be anonymous, however there are open text boxes. We ask you not to leave any information in there by which we can identify you such as your name or the dates when you used our services. If we unintentionally collect data by which we can identify you, we will destroy this and not use it as part of our survey results. We intend to keep the results for three years and no longer. This survey is hosted by Smart Survey but is controlled by Macmillan Cancer Support. To find out more about how Macmillan look after your data, please see our privacy policy: https://www.macmillan.org.uk/terms-and-conditions/privacy-policy.html

1. FEELING SUPPORTED AND LESS ALONE
Has our support helped you in any of these ways:

	1- not at all	2 - a little bit	3 - yes it has	4 - a lot	5 - a great deal	6 - Not applicable
Helped me feel supported to know that there is help out there for me if I need it	Helped me feel supported to know that there is help out there for me if I need it 1- not at all	Helped me feel supported to know that there is help out there for me if I need it 2 - a little bit	Helped me feel supported to know that there is help out there for me if I need it 3 - yes it has	Helped me feel supported to know that there is help out there for me if I need it 4 - a lot	Helped me feel supported to know that there is help out there for me if I need it 5 - a great deal	Helped me feel supported to know that there is help out there for me if I need it 6 - Not applicable
Helped me feel less alone / less isolated	Helped me feel less alone / less isolated 1- not at all	Helped me feel less alone / less isolated 2 - a little bit	Helped me feel less alone / less isolated 3 - yes it has	Helped me feel less alone / less isolated 4 - a lot	Helped me feel less alone / less isolated 5 - a great deal	Helped me feel less alone / less isolated 6 - Not applicable

2. FEELING BETTER IN YOURSELF
Has our support helped you feel:

	1 - not at all	2 - a little bit	3 - yes it has	4 - a lot	5 - a great deal	6 - Not applicable
Physically better	Physically better 1 - not at all	Physically better 2 - a little bit	Physically better 3 - yes it has	Physically better 4 - a lot	Physically better 5 - a great deal	Physically better 6 - Not applicable
More relaxed	More relaxed 1 - not at all	More relaxed 2 - a little bit	More relaxed 3 - yes it has	More relaxed 4 - a lot	More relaxed 5 - a great deal	More relaxed 6 - Not applicable
Less anxious	Less anxious 1 - not at all	Less anxious 2 - a little bit	Less anxious 3 - yes it has	Less anxious 4 - a lot	Less anxious 5 - a great deal	Less anxious 6 - Not applicable
That your mood has improved	That your mood has improved 1 - not at all	That your mood has improved 2 - a little bit	That your mood has improved 3 - yes it has	That your mood has improved 4 - a lot	That your mood has improved 5 - a great deal	That your mood has improved 6 - Not applicable
Relief from side effects and symptoms	Relief from side effects and symptoms 1 - not at all	Relief from side effects and symptoms 2 - a little bit	Relief from side effects and symptoms 3 - yes it has	Relief from side effects and symptoms 4 - a lot	Relief from side effects and symptoms 5 - a great deal	Relief from side effects and symptoms 6 - Not applicable

3. FEELING BETTER INFORMED
Has our support helped you in any of these ways:

	1 - not at all	2 - a little bit	3 - yes it has	4 - a lot	5 - a great deal	6 - not applicable
Helped me better understand the effects of cancer and treatment	Helped me better understand the effects of cancer and treatment 1 - not at all	Helped me better understand the effects of cancer and treatment 2 - a little bit	Helped me better understand the effects of cancer and treatment 3 - yes it has	Helped me better understand the effects of cancer and treatment 4 - a lot	Helped me better understand the effects of cancer and treatment 5 - a great deal	Helped me better understand the effects of cancer and treatment 6 - not applicable
Helped me better understand the services available to me	Helped me better understand the services available to me 1 - not at all	Helped me better understand the services available to me 2 - a little bit	Helped me better understand the services available to me 3 - yes it has	Helped me better understand the services available to me 4 - a lot	Helped me better understand the services available to me 5 - a great deal	Helped me better understand the services available to me 6 - not applicable
Helped me better understand how to look after myself	Helped me better understand how to look after myself 1 - not at all	Helped me better understand how to look after myself 2 - a little bit	Helped me better understand how to look after myself 3 - yes it has	Helped me better understand how to look after myself 4 - a lot	Helped me better understand how to look after myself 5 - a great deal	Helped me better understand how to look after myself 6 - not applicable

4. BETTER CONNECTED TO THE SUPPORT I NEED
Has our support helped you in any of these ways:

	1 - not at all	2 - a little bit	3 - yes it has	4 - a lot	5 - a great deal	6 - not applicable
Helped me meet others / join in community activities	Helped me meet others / join in community activities 1 - not at all	Helped me meet others / join in community activities 2 - a little bit	Helped me meet others / join in community activities 3 - yes it has	Helped me meet others / join in community activities 4 - a lot	Helped me meet others / join in community activities 5 - a great deal	Helped me meet others / join in community activities 6 - not applicable
Helped me access services, treatment or support I needed	Helped me access services, treatment or support I needed 1 - not at all	Helped me access services, treatment or support I needed 2 - a little bit	Helped me access services, treatment or support I needed 3 - yes it has	Helped me access services, treatment or support I needed 4 - a lot	Helped me access services, treatment or support I needed 5 - a great deal	Helped me access services, treatment or support I needed 6 - not applicable

5. FEELING EMPOWERED AND MORE CONFIDENT
Has our support helped you in any of these ways:

	1 - not at all	2 - a little bit	3 - yes it ha	4 - a lot	5 - a great deal	6 - not applicable
Helped me feel better equipped to talk about my cancer with others if I want to (or not to if I don't want to)	Helped me feel better equipped to talk about my cancer with others if I want to (or not to if I don't want to) 1 - not at all	Helped me feel better equipped to talk about my cancer with others if I want to (or not to if I don't want to) 2 - a little bit	Helped me feel better equipped to talk about my cancer with others if I want to (or not to if I don't want to) 3 - yes it ha	Helped me feel better equipped to talk about my cancer with others if I want to (or not to if I don't want to) 4 - a lot	Helped me feel better equipped to talk about my cancer with others if I want to (or not to if I don't want to) 5 - a great deal	Helped me feel better equipped to talk about my cancer with others if I want to (or not to if I don't want to) 6 - not applicable
Helped me feel more confident in communicating my needs and preferences to the health professionals involved in making decisions that affect me	Helped me feel more confident in communicating my needs and preferences to the health professionals involved in making decisions that affect me 1 - not at all	Helped me feel more confident in communicating my needs and preferences to the health professionals involved in making decisions that affect me 2 - a little bit	Helped me feel more confident in communicating my needs and preferences to the health professionals involved in making decisions that affect me 3 - yes it ha	Helped me feel more confident in communicating my needs and preferences to the health professionals involved in making decisions that affect me 4 - a lot	Helped me feel more confident in communicating my needs and preferences to the health professionals involved in making decisions that affect me 5 - a great deal	Helped me feel more confident in communicating my needs and preferences to the health professionals involved in making decisions that affect me 6 - not applicable

6. COPING BETTER WITH CANCER AND ITS EFFECTS
Has our support helped you in any of these ways:

	1 - not at all	2 - a little bit	3 - yes it has	4 - a lot	5 - a great deal	6 - not applicable
Helped me cope better with the physical effects of my cancer / treatment	Helped me cope better with the physical effects of my cancer / treatment 1 - not at all	Helped me cope better with the physical effects of my cancer / treatment 2 - a little bit	Helped me cope better with the physical effects of my cancer / treatment 3 - yes it has	Helped me cope better with the physical effects of my cancer / treatment 4 - a lot	Helped me cope better with the physical effects of my cancer / treatment 5 - a great deal	Helped me cope better with the physical effects of my cancer / treatment 6 - not applicable
Helped me cope better with the emotional effects of my cancer / treatment	Helped me cope better with the emotional effects of my cancer / treatment 1 - not at all	Helped me cope better with the emotional effects of my cancer / treatment 2 - a little bit	Helped me cope better with the emotional effects of my cancer / treatment 3 - yes it has	Helped me cope better with the emotional effects of my cancer / treatment 4 - a lot	Helped me cope better with the emotional effects of my cancer / treatment 5 - a great deal	Helped me cope better with the emotional effects of my cancer / treatment 6 - not applicable
Helped me cope better with the practical aspects of my cancer / treatment	Helped me cope better with the practical aspects of my cancer / treatment 1 - not at all	Helped me cope better with the practical aspects of my cancer / treatment 2 - a little bit	Helped me cope better with the practical aspects of my cancer / treatment 3 - yes it has	Helped me cope better with the practical aspects of my cancer / treatment 4 - a lot	Helped me cope better with the practical aspects of my cancer / treatment 5 - a great deal	Helped me cope better with the practical aspects of my cancer / treatment 6 - not applicable
Helped me cope better with the financial effects of my cancer / treatment	Helped me cope better with the financial effects of my cancer / treatment 1 - not at all	Helped me cope better with the financial effects of my cancer / treatment 2 - a little bit	Helped me cope better with the financial effects of my cancer / treatment 3 - yes it has	Helped me cope better with the financial effects of my cancer / treatment 4 - a lot	Helped me cope better with the financial effects of my cancer / treatment 5 - a great deal	Helped me cope better with the financial effects of my cancer / treatment 6 - not applicable

7. Has our support helped you in any other ways?

8. If you used any of our support services, how helpful were they?

	1 - not at all helpful	2 - not very helpful	3 - helpful	4 - very helpful	5 - not applicable
Cancer Information & advice	Cancer Information & advice 1 - not at all helpful	Cancer Information & advice 2 - not very helpful	Cancer Information & advice 3 - helpful	Cancer Information & advice 4 - very helpful	Cancer Information & advice 5 - not applicable
Sign posting to support services	Sign posting to support services 1 - not at all helpful	Sign posting to support services 2 - not very helpful	Sign posting to support services 3 - helpful	Sign posting to support services 4 - very helpful	Sign posting to support services 5 - not applicable
Emotional support	Emotional support 1 - not at all helpful	Emotional support 2 - not very helpful	Emotional support 3 - helpful	Emotional support 4 - very helpful	Emotional support 5 - not applicable
Psychological therapy support (including counselling)	Psychological therapy support (including counselling) 1 - not at all helpful	Psychological therapy support (including counselling) 2 - not very helpful	Psychological therapy support (including counselling) 3 - helpful	Psychological therapy support (including counselling) 4 - very helpful	Psychological therapy support (including counselling) 5 - not applicable
Welfare benefits advice	Welfare benefits advice 1 - not at all helpful	Welfare benefits advice 2 - not very helpful	Welfare benefits advice 3 - helpful	Welfare benefits advice 4 - very helpful	Welfare benefits advice 5 - not applicable
Complementary Therapy	Complementary Therapy 1 - not at all helpful	Complementary Therapy 2 - not very helpful	Complementary Therapy 3 - helpful	Complementary Therapy 4 - very helpful	Complementary Therapy 5 - not applicable
Physical activity sessions	Physical activity sessions 1 - not at all helpful	Physical activity sessions 2 - not very helpful	Physical activity sessions 3 - helpful	Physical activity sessions 4 - very helpful	Physical activity sessions 5 - not applicable
Body Image advice	Body Image advice 1 - not at all helpful	Body Image advice 2 - not very helpful	Body Image advice 3 - helpful	Body Image advice 4 - very helpful	Body Image advice 5 - not applicable
Cookery workshops	Cookery workshops 1 - not at all helpful	Cookery workshops 2 - not very helpful	Cookery workshops 3 - helpful	Cookery workshops 4 - very helpful	Cookery workshops 5 - not applicable
The café	The café 1 - not at all helpful	The café 2 - not very helpful	The café 3 - helpful	The café 4 - very helpful	The café 5 - not applicable
Peer support groups	Peer support groups 1 - not at all helpful	Peer support groups 2 - not very helpful	Peer support groups 3 - helpful	Peer support groups 4 - very helpful	Peer support groups 5 - not applicable
A chance to meet and talk to others with experience of cancer	A chance to meet and talk to others with experience of cancer 1 - not at all helpful	A chance to meet and talk to others with experience of cancer 2 - not very helpful	A chance to meet and talk to others with experience of cancer 3 - helpful	A chance to meet and talk to others with experience of cancer 4 - very helpful	A chance to meet and talk to others with experience of cancer 5 - not applicable
A calm space to relax and feel supported	A calm space to relax and feel supported 1 - not at all helpful	A calm space to relax and feel supported 2 - not very helpful	A calm space to relax and feel supported 3 - helpful	A calm space to relax and feel supported 4 - very helpful	A calm space to relax and feel supported 5 - not applicable

9. Did you feel listened to and understood by our staff/volunteers

10. Did we treat you with respect?

11. Did we give you clear information about what to expect from us and how we could help?

12. Did we help you tackle problems or achieve goals that were important to you?

13. How likely are you to recommend us to other people affected by cancer who might need support?

14. Is there any other feedback you would like to give us about the support we provided?

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Horizon Centre - Annual Feedback Survey (2018)

1. Feedback on the support we provide Page 1 of 2

1. FEELING SUPPORTED AND LESS ALONEHas our support helped you in any of these ways:

2. FEELING BETTER IN YOURSELF Has our support helped you feel:

3. FEELING BETTER INFORMED Has our support helped you in any of these ways:

4. BETTER CONNECTED TO THE SUPPORT I NEED Has our support helped you in any of these ways:

5. FEELING EMPOWERED AND MORE CONFIDENT Has our support helped you in any of these ways:

6. COPING BETTER WITH CANCER AND ITS EFFECTS Has our support helped you in any of these ways: