Making Space Stakeholder Survey


1. Name


2. Service *


3. Please select the statement which best describes your relationship to Making Space;


4. How would you describe the overall quality of service provided by Making Space? *


5. I am and individuals using the service are treated with kindness, respect and dignity.


6. Individuals using the service, carers, family and appropriate professionals are involved in decisions regarding care and support.


7. Members of staff listen carefully and take others views into account.


8. Support plans reflect the needs, wishes and goals of individuals using the service.


9. Support plans reflect cultural and religious needs and wishes of individuals using the service.


10. Where applicable, accommodation provided by Making Space is welcoming and homely.


11. Individuals using the service are supported to develop and maintain skills in order to fully access social, employment, educational and leisure activities.


12. Staffing levels are appropriate for the service and staff are adequately trained.


13. Members of staff and the management team are approachable.


14. Communications from the service are appropriate and received in a timely manner.


15. Enquiries are dealt with professionally and in a timely manner.


16. I have trust and confidence in the service provided by Making Space.


17. I would recommend Making Space to others.


18. I am likely to refer other people to Making Space.


19. Please tell us about your experience of Making Space.
What do we do well? What can we improve?


20. If you would be happy to speak to a member of staff about this survey and the answers you have provided, please leave your contact telephone number or email address in the space below.