SCOAF Enquiries & Referrals


1. Welcome

Cover page explaining purpose of survey
Thank you for helping to feedback to the Service Complaint Ombudsman for the Armed Forces (SCOAF).  Please help us by taking a few minutes to complete this short questionnaire and give us your views.

We are keen to gather feedback on your experiences with SCOAF and establish how we can work to continually improve the service we provide.

The form should take no longer than 5 minutes to complete.

The responses you give will be used to:
  • monitor our performance;
  • shape future improvements;
  • ensure our users consistently receive an excellent level of service.
All responses are entirely anonymous, you will not be asked for your name or any identifying information.  The responses will be held and analysed by SCOAF's statistician only, in line with our commitment to the rights of access to information which are set out in the Freedom of Information Act 2000 and the Data Protection Act 1998.