Educator Solutions - Customer satisfaction survey 2017

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Dear Colleague,

We are conducting research about the services Educator Solutions provides to you and your establishment. We would be most grateful if you could complete this survey to help us improve our service offer and how we effectively deliver these services to you.

The survey should take no longer than 15 minutes to complete and your responses will be treated in the strictest confidence. All information will be kept anonymous so that individuals cannot be identified. If you have any problems completing this survey please contact Rachel Buxton at Educator Solutions on 01603 307778 or email Rachel.buxton@educatorsolutions.org.uk

The closing date to complete the survey is 31st March 2017.

Thank you very much for your help in shaping our service provision.

Privacy statement

We will process any personal information we receive from you in line with the Data Protection Act 1998. This means that Norfolk County Council will hold your personal information and only use it for the purpose for which it was collected

We will also, under normal circumstances, not pass your personal information on to anyone else. However, we may be asked under access to information laws to publish or disclose some, or all, of the information you provide in response to this consultation, including any personal information. We will only do this where such disclosure will comply with such relevant information laws which include the Freedom of Information Act 2000, the Data Protection Act 1998 and the Environmental Information Regulations 2004

1. What educational establishment do you work for?

2. What is your position?

3. What services offered by Educator Solutions do you currently use?
(Please tick all that apply)

4. What is your overall perception of the services you receive from Educator Solutions?

	Exceeds expectations	Meets expectations	Below expectations	Inadequate
Quality of service	Quality of service Exceeds expectations	Quality of service Meets expectations	Quality of service Below expectations	Quality of service Inadequate
Ease of contact and access	Ease of contact and access Exceeds expectations	Ease of contact and access Meets expectations	Ease of contact and access Below expectations	Ease of contact and access Inadequate
Value for money	Value for money Exceeds expectations	Value for money Meets expectations	Value for money Below expectations	Value for money Inadequate
Communication of services available	Communication of services available Exceeds expectations	Communication of services available Meets expectations	Communication of services available Below expectations	Communication of services available Inadequate
Scope of services provided	Scope of services provided Exceeds expectations	Scope of services provided Meets expectations	Scope of services provided Below expectations	Scope of services provided Inadequate
Flexibility and speed of response	Flexibility and speed of response Exceeds expectations	Flexibility and speed of response Meets expectations	Flexibility and speed of response Below expectations	Flexibility and speed of response Inadequate

Any comments you would like to add on the above?

5. Are there any services you procure elsewhere that you think we could consider offering?

Yes
No

If you answered Yes please provide details below.

6. How likely is it that you would recommend Educator Solutions to a colleague?

	1	2	3	4	5	6	7	8	9	10
Not at all likely	Not at all likely 1 Extremely likely	Not at all likely 2 Extremely likely	Not at all likely 3 Extremely likely	Not at all likely 4 Extremely likely	Not at all likely 5 Extremely likely	Not at all likely 6 Extremely likely	Not at all likely 7 Extremely likely	Not at all likely 8 Extremely likely	Not at all likely 9 Extremely likely	Not at all likely 10 Extremely likely	Extremely likely

7. How likely are you to purchase from Educator Solutions again?

If you have ticked not so likely or not at all likely please explain why here.