Customer Satisfaction Survey

In order to ensure that the service we provide meets our customers needs we are keen to obtain feedback regarding individuals experiences of dealing with the licensing team and are asking people who have been in contact with the team to complete the following short survey.
 
 
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1. What department was your contact with the Council connected to?

 

2. Thinking about contact you have had with the Council:

Very satisfiedFairly satisfiedNeither Satisfied nor DissatisfiedFairly DissatisfiedVery DissatisfiedNot Applicable
Were you satisfied with the ease of contacting the Council?
Were you satisfied that staff were appropriately helpful and polite?
Were you satisfied with the level of knowledge of staff?
Were you satisfied that staff dealt sufficiently promptly with your enquiry?
Overall, how satisfied were you with the service you received from the Council?