during the conversation ask if they are happy with the overall customer service experience that they received from us?
During the conversation gauge if they were happy with the price they paid for their products from us
Ask if they were happy with the delivery time for their products?
Ask if they are satisfied with the quality of their products?
Ask if there are any ways in which we could improve the service they received from us?
Ask if there are any other products they think we should offer
Complete the customer detail here