NEST Member Help Centre Survey
Introduction
We'd like your feedback on how you've found NEST’s member help centre today. This will be really useful in helping us improve our service. It will only take a minute to answer and your views will be treated anonymously. If you'd like to contact NEST about your specific organisation, please contact us via the usual channels.
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What topics in the help centre did you visit today?
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How easy was it to find the information you needed in the member help centre? *
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Did you get the information that you needed from the member help centre today? *
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Did you also contact NEST by web, phone, email or post to get the information you need today, or do you plan to? *
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How satisfied were you with your experience of our member help centre today. Please give a number on a 10 point scale, where 10 means you are extremely satisfied and 1 means you are extremely dissatisfied? *
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Can you please tell us whether you agree or disagree with the following statement. Please give me a number between 10 and 1, where 10 means that you agree wholeheartedly with it and 1 means you completely disagree with it. *
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Taking everything into account, how satisfied are you with NEST overall? Please give a number on a 10 point scale, where 10 means you are extremely satisfied and 1 means you are extremely dissatisfied? *
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How much time did you spend looking for information on the Help Centre before doing this survey? *
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Was your visit to the NEST Help centre prompted by receiving your NEST pension annual benefit statement? *
How could we improve your experience of using the NEST Member Help Centre? Please give us your comments in the box provided