NEST Member Help Centre Survey

Introduction

We'd like your feedback on how you've found NEST’s member help centre today. This will be really useful in helping us improve our service. It will only take a minute to answer and your views will be treated anonymously. We may look at your opinions together with information on how you’ve been using our website, but all data will be anonymous and your details will never be revealed to anyone. If you'd like to contact NEST about your specific organisation, please contact us via the usual channels.

What topics in the help centre did you visit today?
*

How did you come to the help centre today? *

From the NEST website
Using a search engine
Other (please specify):

How easy was it to find the information you needed in the member help centre? *

Very easy
Fairly easy
Not that easy
Not at all easy

Did you get the information that you needed from the member help centre today? *

Yes - completely
Yes - mostly
Only partially
Not at all

If you said "only partially" or "not at all", can you let us know below what you were unable to find:

Did you also contact NEST by web, phone, email or post to get the information you need today, or do you plan to? *

No
Yes, I've already phoned NEST
Yes, I've already used NEST's live help
Yes, I've already sent NEST an email
Yes, I've already sent NEST a letter by post
Not yet but I plan to phone NEST
Not yet but I plan to use NEST's live help
Not yet, but I plan to send NEST an email
Not yet, but I plan to send NEST a letter

How satisfied were you with your experience of our member help centre today. Please give a number on a 10 point scale, where 10 means you are extremely satisfied and 1 means you are extremely dissatisfied? *

Can you please tell us whether you agree or disagree with the following statement. Please give me a number between 10 and 1, where 10 means that you agree wholeheartedly with it and 1 means you completely disagree with it. *

	1 = completely disagree	2	3	4	5	6	7	8	9	10 = wholeheartedly agree
NEST is generally straightforward and hassle free	NEST is generally straightforward and hassle free 1 = completely disagree	NEST is generally straightforward and hassle free 2	NEST is generally straightforward and hassle free 3	NEST is generally straightforward and hassle free 4	NEST is generally straightforward and hassle free 5	NEST is generally straightforward and hassle free 6	NEST is generally straightforward and hassle free 7	NEST is generally straightforward and hassle free 8	NEST is generally straightforward and hassle free 9	NEST is generally straightforward and hassle free 10 = wholeheartedly agree

Taking everything into account, how satisfied are you with NEST overall? Please give a number on a 10 point scale, where 10 means you are extremely satisfied and 1 means you are extremely dissatisfied? *