Pre-Evaluation for Customer Service Module

1. Pre-evaluation Survey for Customer Service Professionals using the Online Module

We would be extremely grateful if you would take this survey before you start our online training module:
 

1. Do you come across people who have disfigurements in your store?

 

2. Do you believe disfigurement affects how you interact with customers?

 

3. Can you recognise a customers needs regardless of how they look?

 

4. How confident do you feel in dealing with a customer who has a different appearance?

Please rate on a scale of 1 (not confident) to 4 (very confident)

 

5. How confident do you feel in your knowledge of how an unusual appearance can affect an individual?

Please rate on a scale of 1 (not confident) to 4 (very confident)