Pre-Evaluation for Customer Service Module
1. Pre-evaluation Survey for Customer Service Professionals using the Online Module
We would be extremely grateful if you would take this survey before you start our online training module:
1. Do you come across people who have disfigurements in your store?
2. Do you believe disfigurement affects how you interact with customers?
3. Can you recognise a customers needs regardless of how they look?
4. How confident do you feel in dealing with a customer who has a different appearance?
Please rate on a scale of 1 (not confident) to 4 (very confident)
5. How confident do you feel in your knowledge of how an unusual appearance can affect an individual?
Please rate on a scale of 1 (not confident) to 4 (very confident)