Customer Retention Survey Template

1. What is your age range?

The answer should be a single choice:

1. 18-24
2. 25-34
3. 35-44
4. 45-54
5. 55+

2. What is your gender?

The answer should be a single choice:

1. Male
2. Female
3. Other

3. What is your current employment status?

The answer should be a single choice:

1. Full-time employment
2. Part-time employment
3. Self-employed
4. Retired
5. Unemployed
6. Student

4. How would you rate the quality of our products/services?

The answer should be a single choice:

1. Highly Satisfied
2. Satisfied
3. Neutral
4. Dissatisfied
5. Highly Dissatisfied

5. How would you rate the value for money of our products/services?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor
5. Very Poor

6. How would you rate the level of customer service you received from our team?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor
5. Very Poor

7. How likely are you to recommend our products/services to friends and family?

The answer should be a single choice:

1. Definitely will
2. Likely
3. Not sure
4. Unlikely
5. Definitely will not

8. What do you like most about our products/services?

The answer should be a multi line text input.

9. What do you like least about our products/services?

The answer should be a multi line text input.

10. Do you have any suggestions for improvements to our products/services?

The answer should be a multi line text input.

11. Is there anything that would make you more likely to use our products/services in the future?

The answer should be a multi line text input.