Customer Success Survey Template

1. How would you rate your overall experience with our product/service?

The answer should be a single choice:

1. Very satisfied
2. Somewhat satisfied
3. Neutral
4. Somewhat dissatisfied
5. Very dissatisfied

2. How likely are you to recommend our product/service to others?

The answer should be a single choice:

1. Very likely
2. Somewhat likely
3. Neutral
4. Somewhat unlikely
5. Very unlikely

3. How satisfied are you with our customer support team?

The answer should be a single choice:

1. Very satisfied
2. Somewhat satisfied
3. Neutral
4. Somewhat dissatisfied
5. Very dissatisfied

4. How easy was it to achieve your desired outcome with our product/service?

The answer should be a single choice:

1. Very easy
2. Somewhat easy
3. Neutral
4. Somewhat difficult
5. Very difficult

5. How responsive was our customer support team when you reached out to them?

The answer should be a single choice:

1. Very responsive
2. Somewhat responsive
3. Neutral
4. Somewhat unresponsive
5. Very unresponsive

6. Was your issue resolved to your satisfaction?

The answer should be a single choice:

1. Yes
2. No

7. How well does our product/service meet your needs?

The answer should be a single choice:

1. Extremely well
2. Very well
3. Somewhat well
4. Not very well
5. Not at all well

8. How intuitive is our product/service to use?

The answer should be a single choice:

1. Extremely intuitive
2. Very intuitive
3. Somewhat intuitive
4. Not very intuitive
5. Not at all intuitive

9. Are there any features or functionalities that you wish our product/service had?

The answer should be a multi line text input.

10. Which of the following best describes your role?

The answer should be a single choice:

1. Business owner/CEO
2. Manager
3. Employee
4. Student

11. Which industry do you work in?

The answer should be a multi line text input.