Help Desk Satisfaction Survey Template

1. On a scale of 1 to 5, where 1 is “not at all satisfied” and 5 is “extremely satisfied,” how satisfied were you with the support you received from our Help Desk?

The answer should be a single choice:

1. 1
2. 2
3. 3
4. 4
5. 5
6. 6
7. 7
8. 8
9. 9
10. 10

2. Did the Help Desk representative resolve your issue to your satisfaction?

The answer should be a single choice:

1. Yes
2. No
3. Partially

3. How would you rate the knowledge and expertise of the Help Desk representative you spoke with?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor
5. Very poor

4. How long did it take for the representative to resolve your issue?

The answer should be a single choice:

1. Less than 5 minutes
2. 5-10 minutes
3. 11-30 minutes
4. 31-60 minutes
5. More than 60 minutes

5. Was the representative helpful and polite during the interaction?

The answer should be a single choice:

1. Yes
2. No
3. Somewhat

6. Was the Help Desk available during the time you needed assistance?

The answer should be a single choice:

1. Yes
2. No
3. I don't remember

7. Was it easy to reach the Help Desk?

The answer should be a single choice:

1. Yes
2. No
3. Somewhat

8. Would you prefer another method of support besides the Help Desk (e.g., email, online chat)?

The answer should be a single choice:

1. Yes
2. No
3. I don't have a preference

9. Do you have any suggestions for improving our Help Desk support services?

The answer should be a multi line text input.

10. Is there anything specific you would like to mention about your recent experience with the Help Desk?

The answer should be a multi line text input.