Donor Feedback Survey Template

1. How did you hear about our charity?

The answer should be a single choice:

1. Online search
2. Social media
3. Word of mouth

2. How easy was it to make a donation?

The answer should be a single choice:

1. Very easy
2. Somewhat easy
3. Neutral
4. Somewhat difficult
5. Very difficult

3. How satisfied were you with the donation process?

The answer should be a single choice:

1. Very satisfied
2. Somewhat satisfied
3. Neutral
4. Somewhat dissatisfied
5. Very dissatisfied

4. How often would you like to hear from us?

The answer should be a single choice:

1. Monthly
2. Quarterly
3. Bi-annually
4. Annually
5. Never

5. How satisfied are you with the frequency of communication from our charity?

The answer should be a single choice:

1. Very satisfied
2. Somewhat satisfied
3. Neutral
4. Somewhat dissatisfied
5. Very dissatisfied

6. How satisfied are you with the content of our communication?

The answer should be a single choice:

1. Very satisfied
2. Somewhat satisfied
3. Neutral
4. Somewhat dissatisfied
5. Very dissatisfied

7. How would you prefer to receive communication from us?

The answer should be a single choice:

1. Email
2. Postal mail
3. SMS
4. Phone call

8. Have you received updates on how your donation has made an impact?

The answer should be a single choice:

1. Yes
2. No

9. If you answered yes to question 8, were the updates helpful and informative?

The answer should be a single choice:

1. Yes
2. No

10. Would you be interested in seeing more detailed information on the impact of your donation?

The answer should be a single choice:

1. Yes
2. No

11. What is your age group?

The answer should be a single choice:

1. Under 18
2. 18-24
3. 25-34
4. 35-44
5. 45-54
6. 55-64
7. 65 or older

12. What is your gender?

The answer should be a single choice:

1. Male
2. Female
3. Non-binary
4. Prefer not to say

13. What is your ethnicity?

The answer should be a single choice:

1. White
2. Black or Black British
3. Asian or Asian British
4. Mixed or Multiple ethnic groups

14. Which region of the UK do you live in?

The answer should be a single choice:

1. London
2. South East
3. South West
4. West Midlands
5. East Midlands
6. North West
7. North East
8. Yorkshire and the Humber
9. Scotland
10. Wales
11. Northern Ireland