Not-for-profit Member Satisfaction Survey Template

1. Overall, how satisfied are you with your membership with our not-for-profit organisation?

The answer should be a single choice:

1. Extremely satisfied
2. Very satisfied
3. Moderately satisfied
4. Slightly satisfied
5. Not at all satisfied

2. How likely are you to recommend our not-for-profit organisation to others?

The answer should be a single choice:

1. Extremely likely
2. Very likely
3. Moderately likely
4. Slightly likely
5. Not at all likely

3. How frequently do you use our services or attend our events?

The answer should be a single choice:

1. Daily
2. Weekly
3. Monthly
4. A few times a year
5. Rarely or never

4. How satisfied are you with the membership benefits we offer?

The answer should be a single choice:

1. Extremely satisfied
2. Very satisfied
3. Moderately satisfied
4. Slightly satisfied
5. Not at all satisfied

5. Which of the following membership benefits have you used? (Check all that apply)

The answer should be a multiple choice:

1. Discounts on services or products
2. Access to exclusive events
3. Networking opportunities
4. Educational resources

6. How important are the following membership benefits to you? (Rate from 1-5, with 1 being not important at all and 5 being extremely important)

The answer should be a single choice:

1. Discounts on services or products
2. Access to exclusive events
3. Networking opportunities
4. Educational resources

7. How satisfied are you with the communication you receive from our not-for-profit organisation?

The answer should be a single choice:

1. Extremely satisfied
2. Very satisfied
3. Moderately satisfied
4. Slightly satisfied
5. Not at all satisfied

8. Which of the following communication channels do you prefer to receive information from our not-for-profit organisation? (Check all that apply)

The answer should be a multiple choice:

1. Email
2. Social media
3. Postal mail
4. Text message

9. How likely are you to engage with our not-for-profit organisation on social media?

The answer should be a single choice:

1. Extremely likely
2. Very likely
3. Moderately likely
4. Slightly likely
5. Not at all likely

10. Have you volunteered or participated in any of our not-for-profit organisation’s programs or events?

The answer should be a single choice:

1. Yes
2. No

11. If yes, how satisfied were you with your experience?

The answer should be a single choice:

1. Extremely satisfied
2. Very satisfied
3. Moderately satisfied
4. Slightly satisfied
5. Not at all satisfied

12. If no, what has prevented you from volunteering or participating in our programs or events? (Check all that apply)

The answer should be a multiple choice:

1. Lack of time
2. Lack of interest
3. Lack of information