Customer Service Survey Templates

Create a Customer Service questionnaire in minutes with a fully customisable survey template.

Ready-to-use survey templates

Without good customer service there is little hope of retaining customers. Loyalty is a fickle thing and so it is important to regularly and robustly question your customers about your service.

You might choose to quantify how likely your customers are you recommend you, your products or your service by running a Net Promoter Score survey, or you might look to measure customer effort.

Whichever of the numerous customer survey types you decide to employ, you might appreciate a helping hand to get up and running quickly, or in choosing the best customer service questions to ask.

We’ve listed two popular customer service survey templates below. These will give you a head start in measuring your service performance, and don’t forget that our online survey software can do this and much more. To get started simply open one of these example surveys, or view the complete list of survey templates to find the version you need.

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