#ConfusingComms - NHS Appointment Letters

Thank you for getting involved with our #ConfusingComms campaign

By sending us a picture/photo of your NHS appointment letter and telling us about your experience, you’ll be helping local health services to understand how their communication to patients can be improved.

We want to gather examples of hospital/health care letters and other communications, to report and share back with local health services. With this feedback, services will be able to identify how their communications could be improved so that patients feel confident, safe, and reassured for their appointment. We will anonymise all information that is shared with us. Your privacy is very important to us. 

We are particularly interested in cancer related appointment letters, but please share any of your letters or communications with us.

If you would feel more comfortable sharing your experiences on the phone, please call our friendly helpdesk team on 0300 012 0122.

1. Please upload a copy of your letter here.

(You can take a picture of your letter with your phone/tablet and upload it here. Alternatively, you could scan your letter if you are able to. If you are having any difficulties uploading your letter, please call our help desk on 0300 012 0122 or email enquiries@healthwatchwestsussex.co.uk.)

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The following questions are optional but we would really value your comments and feedback if you could spare the time.

2. Please tell us about when you first received your appointment letter.

For example - How did it make you feel?
Was the wording easy to understand?
Was there too much information?
Did you feel confused by anything?
Did you feel reassured?
Did you feel that you knew what to expect when you attended your appointment?


3. Was there any information or wording within the letter that you feel was unnecessary or wasn’t relevant to you?


4. Was there anything that you wanted to know, anything that would have been useful or reassuring for you, that wasn’t included?


5. If you have any other thoughts, feelings, concerns or comments, relating to the communications you receive from health services, please share them here.


6. We may like to talk to you a bit more about your experiences and your views. If you would be happy for us to get in touch and discuss this in a bit more detail, please share your contact information below.