Citi_Indago Customer Experience Index (CICE Index)_ 2023/2024


Citi FM and Indago Company Limited are embarking on a mission to transform the landscape of Customer Service excellence in Ghana.

We cordially invite you to participate in this survey, allowing your voice to play a pivotal role in enhancing service delivery in Ghana. Your insights are invaluable, and they will contribute to the positive changes we desire to have.

The survey is designed to take approximately 10 minutes of your time, and please rest assured that your responses will be treated with utmost confidentiality, solely for the purpose of improving services.
Let's commence this journey together; your input can make a significant difference.

Let's get started!

1. Based on your personal experiences, kindly rate your level of satisfaction regarding service delivery in each of these sectors: *

Very DissatisfiedDissatisfiedSomewhat DissatisfiedSomewhat SatisfiedSatisfiedVery SatisfiedNot Applicable / Don't know
Corporate Trustees
Funeral Services
Health Insurance
Life Insurance
Mobile Telephone Companies
Non-Life Insurance
Oil Marketing Companies
Ride Hailing App Companies
Savings and Loans