PPG Patient Survey Summer 2019

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1. What is your age?

16-31
32-45
46-60
61-75
Over 76

2. How do you usually contact the surgery?

By telephone
By visiting in person
Via the internet or smartphone app
Someone contacts the surgery on my behalf

3. How easy or difficult was it to book your most recent appointment?

Very easy
Easy
Difficult
Very difficult

4. Do you consider that the time you had to wait for your most recent appointment was reasonable?

YES
NO

5. How long did you have to wait?

Same day
1 - 2 days
2 - 4 days
5 or more days
Not applicable

6. How would you rate your most recent experience at the surgery's Reception?

Very good
Good
Unsatisfactory
Poor

For Unsatisfactory or Poor ratings please explain your reason in just a few words:

7. How would you rate your most recent experience with the surgery healthcare professional?

Very good
Good
Unsatisfactory
Poor

For Unsatisfactory or Poor ratings please explain your reason in just a few words:

8. In general are your routine health service requirements met by Abbey-Dale Medical Centre?

Yes, fully met
Only partially met
No seldom met at all

9. Are you aware that there are extended hours' routine healthcare services available in Blackpool, Fleetwood, Freckleton and Garstang?
Please Visit: https://www.abbey-dale.co.uk/pages/Evening--Weekend-Appointments
for more information about the Extended Hours Service.

YES
NO

10. Do you have any other comments that you would like to make today about Abbey-Dale Medical Centre?