National Customer Survey Building Standards


On behalf of local authorities, the National Customer Satisfaction Survey is commissioned by the Scottish Government in partnership with the Improvement Service.  This survey is issued to all users of Building Standards services in Scotland to collect your views on the service you have received from a local authority verifier Building Standards service. 

The survey should only take a few moments of your time and all of your responses play a part in helping Building Standards Services to improve their offer to you as their customers.

Please note that this survey seeks feedback on your experiences only in relation to the Building Standards service you received, and not in relation to other services such as Planning/Development Management. The survey also is not intended to seek feedback on the eBuilding Standards portal.

This survey is designed to be anonymous, and does not ask you to provide any personal information. All information you include will be shared with the relevant local authority service for the purpose of improving building standards services, and processed according to the council privacy policy.

If there are any aspects of this survey or any issues you would like to discuss further please contact the local authority building standards service directly, as we are unable to respond directly to any specific issues raised in the survey. Details can be found on the relevant local authority's website.

If you have any issues with the survey itself please contact 

1. Did you engage with West Lothian Building Standards services as: (select any that apply) *


2. For which of the following reasons did you make contact with West Lothian Building Standards service? *