CCBC Customer Experience Insight Survey

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All information collected via this survey is handled under the terms set out in our Privacy Charter. For information on how HMCTS uses personal data about you please see: https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about/personal-information-charter

1. Please specify which department you have contacted today

County Court Business Centre (CCBC)
Money Claim Online (MCOL)
Centralised Attachment of Earning Payments System (CAPS)
Traffic Enforcement Centre (TEC)

2. Please specify which customer group you fall under

Claimant
Defendant
Employer
Local Authority
Respondent
Other (please specify):

3. How did you contact us on this occasion?

Helpdesk
Email
Post

4. Please select the reason for contacting us

I can’t log in to the website
I have forgotten my password
For an update on the claim
To enter Judgement
I have a judgement against me and I know nothing about it
When do I have to file my defence by?
I want to pay by instalments
I have a judgement, what can I do next?
For more information on a Penalty Charge Number (PCN)
How can I send deductions for Attachment of Earnings (CAPS)?
Other (please specify):

5. To what level of satisfaction did we deal with your query?

Very Good
Good
Poor
Very Poor

6. Overall how do you rate the service you recently received?

Very Good
Good
Poor
Very Poor

7. What did we do well?

8. What could we have done better?