Complaints - Those who have complained

Complaints - Those who have complained

1. Northumbria Police Complaints

We are looking at how the complaints process can be improved. We are keen to get your feedback on how easy, or not, you felt it was to submit a complaint to the police. We'd be grateful if you answer these few questions.

1. Did you find it easy to make a complaint? *

Yes
No
Don't know

Comments:

2. How would you prefer to report a complaint? Please select one answer *

3. How clear was the information provided to you about the complaints process? *

4. Are you clear about what will happen next? *

Yes
No
Don't know

5. In terms of your experience of the complaints process so far, do you know... *

	Yes	No	Don't know
Who will contact you about your complaint	Who will contact you about your complaint Yes	Who will contact you about your complaint No	Who will contact you about your complaint Don't know
How you willl be kept informed about the progress of your complaint	How you willl be kept informed about the progress of your complaint Yes	How you willl be kept informed about the progress of your complaint No	How you willl be kept informed about the progress of your complaint Don't know
When you would expect to hear the result of your complaint	When you would expect to hear the result of your complaint Yes	When you would expect to hear the result of your complaint No	When you would expect to hear the result of your complaint Don't know

6. How confident, if at all, are you that the police will deal fairly with your complaint? *

Is there anything else you would like to say about the complaints process?