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FTP Complainant feedback Feb 2019

We would like to understand your experience of raising a concern with the Health and Care Professions Council.

Completing this form will help us to monitor and improve our service. The information you give will be treated confidentially. The questions relate to the service you received from the Fitness to Practise Department and not the decision reached.
Question 1.

How did you find out about the HCPC fitness to practise process?

This is required
Question 2.

How easy was it to find out about the HCPC fitness to practise process?

Question 3.

Did you fill in one of our HCPC reporting a HCPC fitness to practise concern forms?

Question 4.

How easy was it to fill the form?

Question 5.

Was your concern acknowledged within five working days?

Question 6.

Were you able to contact a member of staff if you wanted to discuss your concern?

Question 7.

Please indicate to what extent you agree with the following statements:

You were provided with clear information about the HCPC fitness to practise process.
You received responses to your correspondence within five working days.
You were provided with clear information in response to your correspondence.
You were provided with regular updates on the progress of the case throughout the process.
HCPC staff communicated with you in a courteous and polite manner.
You were satisfied with the length of time it took to deal with the case.
Overall you were satisfied with the service you received.
Question 8.

Based on the previous questions, is there any additional feedback you would like to provide about the service you received? (please do not write anything that may be private and confidential)