Shetland Library Annual Survey 2019
1. How are we Doing? 2019

1. Which Library do you use most often?


2. In 2020 we will be assessing our information services. In what ways does the library help you find information you need?


3. How well are we doing?

Opening hours
Computer facilities and wi-fi
Help with using computers
Online services (e.g. catalogue, eBooks, eAudiobooks, eReference)
Choice of books and materials
Requests and reservations
Space and facilities
Customer service

4. On a scale of one to 10, how satisfied overall are you with the Library? (10 being very satisfied, 1 being not at all)


5. Age Group


6. Any other comments