Shetland Library Annual Survey 2019

Shetland Library Annual Survey 2019

1. How are we Doing? 2019

1. Which Library do you use most often?

2. In 2020 we will be assessing our information services. In what ways does the library help you find information you need?

3. How well are we doing?

	Excellent	Good	Fair	Poor	N/A
Opening hours	Opening hours Excellent	Opening hours Good	Opening hours Fair	Opening hours Poor	Opening hours N/A
Computer facilities and wi-fi	Computer facilities and wi-fi Excellent	Computer facilities and wi-fi Good	Computer facilities and wi-fi Fair	Computer facilities and wi-fi Poor	Computer facilities and wi-fi N/A
Help with using computers	Help with using computers Excellent	Help with using computers Good	Help with using computers Fair	Help with using computers Poor	Help with using computers N/A
Online services (e.g. catalogue, eBooks, eAudiobooks, eReference)	Online services (e.g. catalogue, eBooks, eAudiobooks, eReference) Excellent	Online services (e.g. catalogue, eBooks, eAudiobooks, eReference) Good	Online services (e.g. catalogue, eBooks, eAudiobooks, eReference) Fair	Online services (e.g. catalogue, eBooks, eAudiobooks, eReference) Poor	Online services (e.g. catalogue, eBooks, eAudiobooks, eReference) N/A
Choice of books and materials	Choice of books and materials Excellent	Choice of books and materials Good	Choice of books and materials Fair	Choice of books and materials Poor	Choice of books and materials N/A
Requests and reservations	Requests and reservations Excellent	Requests and reservations Good	Requests and reservations Fair	Requests and reservations Poor	Requests and reservations N/A
Space and facilities	Space and facilities Excellent	Space and facilities Good	Space and facilities Fair	Space and facilities Poor	Space and facilities N/A
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service N/A

4. On a scale of one to 10, how satisfied overall are you with the Library? (10 being very satisfied, 1 being not at all)

5. Age Group

6. Any other comments