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Levels of Satisfaction using Special Assistance Service at London-Luton Airport

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Question 1.

How old were you when you travelled?

Question 2.

Purpose of the trip

Question 3.

How often do you fly?

Question 4.

Which airline did you fly with?

Question 5.

Have you pre-booked your assistance service?

Question 6.

I consider myself satisfied by the service provided before reaching the airport. (Bus, Parking, Info Point)

Question 7.

I consider myself satisfied with the airport Special Assistance Service through the airport. (Waiting time, Screening and Security, Boarding checks)

Question 8.

Do you consider yourself satisfied with the service quality offered during embarking?

Question 9.

Arriving at Luton Airport - How do you consider the waiting time for disembarking?

Question 10.

Do you consider yourself satisfied with the service quality offered throughout the airport?

Question 11.

How would you rate the helpfulness and courtesy of the staff inside London-Luton Airport?