Levels of Satisfaction using Special Assistance Service at London-Luton Airport

 

1. How old were you when you travelled?

 

2. Purpose of the trip

 

3. How often do you fly?

 

4. Which airline did you fly with?

 

5. Have you pre-booked your assistance service?

 

6. I consider myself satisfied by the service provided before reaching the airport. (Bus, Parking, Info Point)

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
 

7. I consider myself satisfied with the airport Special Assistance Service through the airport. (Waiting time, Screening and Security, Boarding checks)

Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
 

8. Do you consider yourself satisfied with the service quality offered during embarking?

Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
 

9. Arriving at Luton Airport - How do you consider the waiting time for disembarking?

Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
 

10. Do you consider yourself satisfied with the service quality offered throughout the airport?

Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
 

11. How would you rate the helpfulness and courtesy of the staff inside London-Luton Airport?

Very DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied