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Customer Satisfaction Survey
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1.
Question 1.
How often do you contact us?
Every day
A few times a week
A few times a month
Rarely
2.
Question 2.
How do you normally contact us?
By email
By phone
Via our website
Via social media
In person
Other (please specify):
This is required
Input box for - Other (please specify):
3.
Question 3.
What type of products do you buy from us?
4.
Question 4.
Please rate the following elements of your experience accordingly:
Poor
Fair
Average
Good
Excellent
N/A
Staff availability
Poor
Fair
Average
Good
Excellent
N/A
Customer service provided by staff (politeness, friendliness etc.)
Poor
Fair
Average
Good
Excellent
N/A
Staff knowledge of the products/services
Poor
Fair
Average
Good
Excellent
N/A
Overall, how would you rate our customer service?
Poor
Fair
Average
Good
Excellent
N/A
Response time to enquiries
Poor
Fair
Average
Good
Excellent
N/A
Delivery times
Poor
Fair
Average
Good
Excellent
N/A
Social media updates
Poor
Fair
Average
Good
Excellent
N/A
Overall, how would you rate our website?
Poor
Fair
Average
Good
Excellent
N/A
Product range
Poor
Fair
Average
Good
Excellent
N/A
5.
Question 5.
Do you find our Product and Marketing literature useful?
Yes
No
N/A
6.
Question 6.
We are always looking to improve our services and products, so any comments or suggestions you might have are greatly appreciated.
7.
Question 7.
We may wish to contact you to discuss your responses. Please provide some information about yourself:
Name:
Company name
Email: