Review of Primary Care Interpreting and Translation service for Lambeth, Southwark, and Lewisham

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1. Review of Primary Care Interpreting and Translation service for Lambeth, Southwark and Lewisham

This survey is only about the Interpreting and Translation service in Primary Care, which is the first level of healthcare for most people. It includes Doctors surgeries, Dentists and Opticians. It is not about the use of interpreters in hospitals. Interpreters can help people communicate with Doctors, Dentists and Opticians and other staff. British Sign Language (BSL) interpreters help deaf people who use BSL to communicate. Through translation people can see, in their own language, what documents say in English. We need your views to help us make sure people get interpreting services when they need them at their GP Surgery, Dentists or Optician in Lewisham, Southwark and Lambeth. We need to check that the service is good for everyone using it.

1. Please start our survey by telling us which language you use.
You can use the comment box to tell us if you speak a particular dialect.

Comments: You can tell us here if you speak a particular dialect

2. Where is your GP surgery located? *

Lewisham
Southwark
Lambeth
Other (please specify):

3. Please tell us here which GP surgery you are registered with.
(This helps us to identify where things are working well and where they could be better).

4. Have you used the Interpreting or Translation service at an appointment with any of the following?
(Please select all that apply)

5. Please select which of the following you have used. (Please select all that apply)

Face to Face interpreting
Telephone interpreting
British Sign Language (BSL)
None of the above

6. When you registered at your GP surgery were you told about the Interpreting and Translation service?

Yes
No
I am not sure/I can't remember

7. Do you need an interpreter to help you to book an appointment?

Yes
No

8. Have you ever experienced any of the following when using the interpreting service?
Please select all that apply. You can tell us more about any of your answers in the comments box.

	BSL	Face to Face	Telephone	I have never experienced this issue
Have you asked for an interpreter but been told you cannot have one?	Have you asked for an interpreter but been told you cannot have one? BSL	Have you asked for an interpreter but been told you cannot have one? Face to Face	Have you asked for an interpreter but been told you cannot have one? Telephone	Have you asked for an interpreter but been told you cannot have one? I have never experienced this issue
The interpreter did not turn up for the appointment?	The interpreter did not turn up for the appointment? BSL	The interpreter did not turn up for the appointment? Face to Face	The interpreter did not turn up for the appointment? Telephone	The interpreter did not turn up for the appointment? I have never experienced this issue
Have you had an appointment cancelled because an interpreter could not be booked?	Have you had an appointment cancelled because an interpreter could not be booked? BSL	Have you had an appointment cancelled because an interpreter could not be booked? Face to Face	Have you had an appointment cancelled because an interpreter could not be booked? Telephone	Have you had an appointment cancelled because an interpreter could not be booked? I have never experienced this issue
Have you ever been asked by your GP surgery to bring family or a friend to interpret for you , instead of an interpreter being booked for you?	Have you ever been asked by your GP surgery to bring family or a friend to interpret for you , instead of an interpreter being booked for you? BSL	Have you ever been asked by your GP surgery to bring family or a friend to interpret for you , instead of an interpreter being booked for you? Face to Face	Have you ever been asked by your GP surgery to bring family or a friend to interpret for you , instead of an interpreter being booked for you? Telephone	Have you ever been asked by your GP surgery to bring family or a friend to interpret for you , instead of an interpreter being booked for you? I have never experienced this issue
Have you had an interpreter who did not speak or understand your dialect?	Have you had an interpreter who did not speak or understand your dialect? BSL	Have you had an interpreter who did not speak or understand your dialect? Face to Face	Have you had an interpreter who did not speak or understand your dialect? Telephone	Have you had an interpreter who did not speak or understand your dialect? I have never experienced this issue

Comments:

9. Please tell us how long you usually have to wait for an appointment to have an interpreter present?

	Same day	1-2 days	3-5 days	1 week	1-2 weeks	More than 2 weeks
BSL	BSL Same day	BSL 1-2 days	BSL 3-5 days	BSL 1 week	BSL 1-2 weeks	BSL More than 2 weeks
Face to Face	Face to Face Same day	Face to Face 1-2 days	Face to Face 3-5 days	Face to Face 1 week	Face to Face 1-2 weeks	Face to Face More than 2 weeks
Telephone	Telephone Same day	Telephone 1-2 days	Telephone 3-5 days	Telephone 1 week	Telephone 1-2 weeks	Telephone More than 2 weeks

Review of Primary Care Interpreting and Translation service for Lambeth, Southwark, and Lewisham

1. Review of Primary Care Interpreting and Translation service for Lambeth, Southwark and Lewisham

1. Please start our survey by telling us which language you use.
You can use the comment box to tell us if you speak a particular dialect.

2. Where is your GP surgery located? *

3. Please tell us here which GP surgery you are registered with.
(This helps us to identify where things are working well and where they could be better).

4. Have you used the Interpreting or Translation service at an appointment with any of the following?
(Please select all that apply)

5. Please select which of the following you have used. (Please select all that apply)

6. When you registered at your GP surgery were you told about the Interpreting and Translation service?

7. Do you need an interpreter to help you to book an appointment?

8. Have you ever experienced any of the following when using the interpreting service?
Please select all that apply. You can tell us more about any of your answers in the comments box.

9. Please tell us how long you usually have to wait for an appointment to have an interpreter present?

10. What was good about the Interpreting and Translation service you used?

11. What could be improved about the Interpreting and Translation service?

Review of Primary Care Interpreting and Translation service for Lambeth, Southwark, and Lewisham

1. Review of Primary Care Interpreting and Translation service for Lambeth, Southwark and Lewisham

1. Please start our survey by telling us which language you use. You can use the comment box to tell us if you speak a particular dialect.

2. Where is your GP surgery located? *

3. Please tell us here which GP surgery you are registered with.(This helps us to identify where things are working well and where they could be better).

4. Have you used the Interpreting or Translation service at an appointment with any of the following? (Please select all that apply)

5. Please select which of the following you have used. (Please select all that apply)

6. When you registered at your GP surgery were you told about the Interpreting and Translation service?

7. Do you need an interpreter to help you to book an appointment?

8. Have you ever experienced any of the following when using the interpreting service?Please select all that apply. You can tell us more about any of your answers in the comments box.

9. Please tell us how long you usually have to wait for an appointment to have an interpreter present?

10. What was good about the Interpreting and Translation service you used?

11. What could be improved about the Interpreting and Translation service?

1. Please start our survey by telling us which language you use.
You can use the comment box to tell us if you speak a particular dialect.

3. Please tell us here which GP surgery you are registered with.
(This helps us to identify where things are working well and where they could be better).

4. Have you used the Interpreting or Translation service at an appointment with any of the following?
(Please select all that apply)

8. Have you ever experienced any of the following when using the interpreting service?
Please select all that apply. You can tell us more about any of your answers in the comments box.