Mayford House Surgery Patient Questionnaire 2019

 

1. Are You?

 

2. How old are you?

 

3. Do you have any long standing health condition?

 

4. Do you have a carer?

 

5. Are you a carer?

 

6. What is your Ethnic group?

 

7. Thinking about the care you get from our clinical staff overall, how well does Mayford House Surgery help you to understand your health problems?

 

8. How well does Mayford House Surgery help you cope with your health problems?

 

9. How well does Mayford House Surgery help you to keep healthy?

 

10. Overall, how would you describe your experience of Mayford House Surgery?

 

11. How likely are you to recommend Mayford House Surgery to friends and family if they need similar care or treatment?

 

12. There have been a number of staffing changes in the last few months. Thinking about this how helpful do you find the receptionists at Mayford House Surgery?

 

13. Thinking about this how do you find Dispensary staff at Mayford House Surgery?

 

14. How easy is it to get through to someone at Mayford House Surgery on the phone?

 

15. How easy is it to speak to clinical staff on the phone at Mayford House Surgery?

 

16. If you need to see a GP urgently, can you normally get seen on the same day?

 

17. How important is it to you to be able to book appointments ahead of time at Mayford House Surgery?

 

18. How easy is it to book ahead at Mayford House Surgery?

 

19. How do you normally book your appointments at Mayford House Surgery?( Please put a tick in all the boxes that apply)

 

20. Which of the following methods would you prefer to use to book appointments at Mayford House Surgery?( Please put a tick in all the boxes that apply)

 

21. Thinking of times when you need to see a particular doctor, how quickly do you usually get seen?

 

22. Is Mayford House Surgery currently open at times that are convenient to you?

 

23. Which of the following methods do you prefer to find information about Mayford House Surgery?(Please put a tick in all boxes that apply)

 

24. Which of the following methods would you prefer Mayford House Surgery to communicate with you?( Please put a tick in all, the boxes that apply)

 

25. Do you think there should be more information about the following services Mayford House Surgery offer? (Please put a tick in all the boxes that apply)

 

26. Are there any things that hinder you accessing Mayford House Surgery services? (Please put a tick in all the boxes that apply)

 

27. Finally please tell us one thing you think works well at Mayford House Surgery?

 

28. and one area you think needs improvement?

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