Hints and Tips Feedback Survey 2021

1. Ease of finding required information *

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2. Ease of understanding the information *

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3. Layout *

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4. Amount of information provided *

Too much information
Enough Infomation
Not enough informaiton

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5. Positive points about the Hints & Tips

6. Problems with the Hints & Tips

7. What top 3 sections of the Hints & Tips do you use the most?
E.g. 1. Abatement, 13. Children's pensions, 16. Commutation

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8. What top 3 sections of the Hints & Tips do you use the least?
i.e 1. Abatement, 13. Children's pensions, 16. Commutation

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9. Which of the following features would you use if available?

Larger contents (brooken down topics) i.e. separate section 18. complaints & SARs or 44. Member record updates: bank details, pay method, address, personal details
Excel version of the Hints & Tips similar to the NIGO spreadsheet
More frequently asked questions

10. Please tell us what you would you like to see in the Hints and Tips or any other feedback? (please leave details in the box below) *