What was the main purpose of your visit today?
Were you able to do what you wanted?
Which product was your online experience related to?
How clear and easy to understand is the information we've provided?
(on a scale of 1 - 10 where 1 is not at all clear and easy and 10 is extremely clear and easy)
How easy was your recent online experience?
On a scale of 1 to 10 where 1 is not at all easy and 10 is extremely easy.
Based on your recent experience, how likely would you be to recommend LV=?
On a scale of 1 to 10 where 1 is not at all likely and 10 is extremely likely.
Is there anything else you'd like to tell us about your online experience?