North Devon Homes: Home Improvement Works 2018/19

Customer feedback is very important to us and your views will help us understand if you are happy with the service you received. We would be grateful if you could take a few minutes to complete this satisfaction survey, which will help us to shape our service delivery for customers in the future.
 

1. Please provide the first line of your address: *

 

2. Which Contractor carried out the works?

 

3. Which works were carried out? *

 

4. When were the works completed?

 

5. BEFORE THE WORKS BEGAN: how satisfied or dissatisfied were you with the following?

Very satisfiedFairly satisfiedNeitherFairly dissatisfiedVery dissatisfied
The information provided before the works began
Being given enough notice before the works began
Being able to make a convenient appointment
 

6. If you received a new kitchen or external decoration to your home, how satisfied or dissatisfied were you with the choice of product / finish you were offered before the works began?

 

7. DURING THE WORKS: did the contractor show proof of identity?

 

8. DURING THE WORKS: how good or poor do you feel the worker was at keeping you informed?

 

9. DURING THE WORKS: how satisfied or dissatisfied were you with the following?

Very satisfiedFairly satisfiedNeitherFairly dissatisfiedVery dissatisfied
The workers overall performance in terms of their attitude, treatment of your home and tidying up after the work
The speed of completion of the work
 

10. UPON COMPLETION OF WORKS: how satisfied or dissatisfied were you with the following?

Very satisfiedFairly satisfiedNeitherFairly dissatisfiedVery dissatisfied
The overall quality of work
Overall, how satisfied or dissatisfied are you with the planned maintenance service you received on this occasion?
 

11. Is there anything else you would like to say about the recent home improvement works to your home?

 

12. Should you report a specific issue we may want to contact you to better understand. Please indicate if you are happy for us to contact you in response to your feedback:

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