The NHS Friends & Family Test
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The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.
It was introduced in 2013 and asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. This means every patient in these wards and departments is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.
Going forward the FFT will be available in GP practices from December 2014 and then expand to mental health services and community services in January 2015. Other services will offer the friends and family test from April 2015 such as NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases. The aim is for FFT to become available to everyone using any NHS services.
For more information about the programme visit