MTHA Tenant Satisfaction Survey

The information you provide by completing this questionnaire will be used in accordance with our Privacy policy, for more information visit www.mtha.org.uk
 

1. Over the past 12 months how satisfied or dissatisfied are you with the service provided by us?



VERY SATISFIED


FAIRLY SATISFIED


NEITHER

FAIRLY DISSATISFIED

VERY DISSATISFIED
Q1. The service provided by us?
Q2. The overall quality of your home?
Q3. Your neighbourhood as a place to live?
Q4. Your rent provides value for money?
Q5. We are providing the service that you expect?
Q6. The way we deal with repairs and maintenance?
Q7. The way we listen to your views and act upon them?
Q8. We understand and respond to your needs?
Q9. Is there any other support we can provide to make it easy for you to understand the services we deliver?
Q10. With the help and advice provided by us?
Q11. We are well run and easy to do deal with?
Q12. We make it easy for you to access those services?
Q13. With the safety and security of your home?
 

2. Questions about our staff:

YESNON/A
Q14. Are our staff helpful and polite?
Q15. Our staff deal with your queries?
 

3. Are you happy with the way MTHA deals with:

YESNON/A
General Enquiries?
Complaints?
Anti-Social Behaviour?
 

4. General questions:

YESNO
Q17. Do you have access to the internet?
Q18. Do you trust MTHA?
Q19. Would you like to be able to see your tenant account and pay your rent via an app or on our website?
Q20. Would you prefer to have an appointment for repairs to be carried out?
 

5. Your contact details:

Everyone who takes part in this survey will be entered into a £50 Prize draw, the deadline to enter is the 19th of November 2018

 

6. If you would like to say more about any of your answers please add it into the box below.

 

7. Is there something you or your family would really like to do?

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