Complaint form survey

Tell us about your experience

Now that you've submitted your UK Extension to the EU-US Data Privacy Framework complaint, we'd love to hear your thoughts on your experience.

We're looking to improve the complaints process and are asking those who have recently made a complaint to take a few minutes to answer the questions below to help inform our work.

Please note: unless you choose to provide your details, this survey is completely anonymous. To find out how we use your information when you fill in an ICO survey, please view our privacy notice: https://ico.org.uk/global/privacy-notice/responding-to-our-consultation-requests-and-surveys/

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1. Overall, how easy or difficult was it to submit your complaint? *

Very easy
Easy
Neutral
Difficult
Very difficult

What did you find easy or difficult (if anything?)

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2. Were the questions in the complaint form clear? Did you understand what you were being asked? *

Yes
Neutral
No

What did you find unclear (if anything?)

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3. How confident were you that you submitted the correct information in your complaint? *

Very confident
Confident
Neutral
Not very confident
Not confident at all

4. Do you feel informed about what happens next after submitting your complaint?

Yes
Neutral
No

What feels unclear about the next steps? (if anything?)

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5. What could we do to improve your experience? *

This question requires an answer

6. Do you have any accessibility requirements? We collect this information to help us understand and improve accessibility across our services. *

Yes
No
Prefer not to say