I had confidence in the staff providing care | | | | | | |
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The staff cared about the patients | | | | | | |
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Staff worked together to treat all the patient’s needs | | | | | | |
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There were enough opportunities for visiting | | | | | | |
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There was good and clear communication with the patient about their care needs | | | | | | |
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There was good communication with friends, relatives and carers | | | | | | |
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Specific cultural or religious needs were considered | | | | | | |
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There was clear guidance about the discharge process | | | | | | |
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The information about ongoing care needs and support was clear | | | | | | |
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Staff had understood the patient's condition | | | | | | |
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Staff gave the patient information and support to manage their health problem themselves | | | | | | |
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Staff listened to the patient | | | | | | |
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