Enforcement and Regulatory Services Customer Satisfaction Questionnaire

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1. Enforcement and Regulatory Services Customer Satisfaction Questionnaire
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We are undertaking this questionnaire to evaluate the level of service that you have received and to consider how we can improve our service. We are interested in the service you received from our staff.

1. Which service are you responding about?

2. Please tick as appropriate

	Yes	No
Did you make the initial enquiry?	Did you make the initial enquiry? Yes	Did you make the initial enquiry? No
Did an officer contact you?	Did an officer contact you? Yes	Did an officer contact you? No
Did you make a complaint/service request?	Did you make a complaint/service request? Yes	Did you make a complaint/service request? No

3. How did you initially make contact with the relevant team?

4. When you contacted us? Please indicate whether you agree or disagree with each of the following statements

	Yes	No	N/A
My enquiry/complaint was acknowledged quickly and efficiently	My enquiry/complaint was acknowledged quickly and efficiently Yes	My enquiry/complaint was acknowledged quickly and efficiently No	My enquiry/complaint was acknowledged quickly and efficiently N/A
My enquiry/complaint is still being investigated	My enquiry/complaint is still being investigated Yes	My enquiry/complaint is still being investigated No	My enquiry/complaint is still being investigated N/A
I was kept up to date on the status of my enquiry/complaint	I was kept up to date on the status of my enquiry/complaint Yes	I was kept up to date on the status of my enquiry/complaint No	I was kept up to date on the status of my enquiry/complaint N/A
Officers were helpful and professional	Officers were helpful and professional Yes	Officers were helpful and professional No	Officers were helpful and professional N/A
I was happy that my enquiry/complaint was properly investigated	I was happy that my enquiry/complaint was properly investigated Yes	I was happy that my enquiry/complaint was properly investigated No	I was happy that my enquiry/complaint was properly investigated N/A
I was treated with dignity and respect	I was treated with dignity and respect Yes	I was treated with dignity and respect No	I was treated with dignity and respect N/A

5. When we contacted you? Please indicate whether you agree or disagree with each of the following statements

	Yes	No	N/A
Officers clearly identified themselves	Officers clearly identified themselves Yes	Officers clearly identified themselves No	Officers clearly identified themselves N/A
Officers outlined the purpose of their visit	Officers outlined the purpose of their visit Yes	Officers outlined the purpose of their visit No	Officers outlined the purpose of their visit N/A
Offiers were helpful and professional	Offiers were helpful and professional Yes	Offiers were helpful and professional No	Offiers were helpful and professional N/A
I was given sufficient feedback by officers	I was given sufficient feedback by officers Yes	I was given sufficient feedback by officers No	I was given sufficient feedback by officers N/A
I felt that my business was treated fairly	I felt that my business was treated fairly Yes	I felt that my business was treated fairly No	I felt that my business was treated fairly N/A
I felt that contact was useful	I felt that contact was useful Yes	I felt that contact was useful No	I felt that contact was useful N/A
Did you understand what you had to do following the visit	Did you understand what you had to do following the visit Yes	Did you understand what you had to do following the visit No	Did you understand what you had to do following the visit N/A
Was the information/advice provided easy to understand	Was the information/advice provided easy to understand Yes	Was the information/advice provided easy to understand No	Was the information/advice provided easy to understand N/A
I was treated with dignity and respect	I was treated with dignity and respect Yes	I was treated with dignity and respect No	I was treated with dignity and respect N/A

6. Overall how would you rate the level of service you received

7. How can we improve the level of service that you received?

8. We may need to contact you for further information. Please complete the following details:

Name
Telephone Number
Email Address
Reference Number (if applicable)
Date of Enquiry/Complaint/Service Request