Arts customer feedback form

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Tell us what you think.

How can we make your next visit more enjoyable?


Thank you for visiting our venue. We would be grateful if you could take the time to fill out our short survey so we can continue to offer the best experience possible across our Arts Service.

Privacy notice

We will only use the personal data you provide for replying to your feedback and to assess and improve our service.  It will not be shared with third party organisations apart from our survey provider. The feedback is submitted through SmartSurvey, you can read their privacy statement for details of how they process your personal data. We will keep your personal data for 6 months after which it will be securely destroyed. 


Read our full privacy notice.

1. Which venue have you visited today? *

 

2. Date of Visit? *

   DD/MM/YYYY 
 
 

3. Where have you travelled from today? *

 

4. How do you usually travel to the Royal Pump Rooms?

 

5. In miles, how far is your return journey to the Royal Pump Rooms and back home?

 

6. What are the barriers to you travelling sustainably? Please tick as many as appropriate

 

7. Is this your first visit to the venue? *

 

8. If No, On average, how many times do you visit the Venue in a month?

 

9. What is the primary purpose of your visit to us today? *

 

10. Which of the following prompted you to visit our venue today? *

 

11. On a scale of 1-5 (with 1 being very poor and 5 being very good), how would you rate interactions with our team? *

 

12. On a scale of 1-5 (with 1 being very poor and 5 being very good), how would you rate your experience with us today? *

 

13. On a scale of 1-5 (with 1 being very poor and 5 being very good), how likely are you to recommend us to others? *

 

14. Any other comments/suggestions? *

 

15. We will use your responses to get a better understanding of how our customers use our facilities. Are you ok with us using your responses in this way? *

 

16. Would you like a response? *

 

17. Would you like to be added to our mailing list to be updated about future events? *