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Customer Online Support Evaluation
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1.
Question 1.
How did you contact us?
Email
Web Chat
Other (please specify):
This is required
Input box for - Other (please specify):
2.
Question 2.
If you contacted us by online chat, how quickly were you served?
Immediately
Less Than 30 Seconds
Less Than 1 Minute
2-5 Minutes
Over 5 Minutes
3.
Question 3.
If you contacted us by email, how long did it take to receive a response?
Within an Hour
2-6 Hours
6-12 Hours
12-24 Hours
Over 24 Hours
4.
Question 4.
How satisfied are you overall with the customer service?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
5.
Question 5.
If you have any comments or suggestions for our customer service, then please leave them below.