Customer Service Satisfaction
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During your most recent purchase, how did you contact us?
Through a dealer or retailer
I found suitable information to help me with my query.
How quickly did you get through to a sales person?
Within 5 minutes
More than 20 minutes
Do you think we... (Select all that apply)
Quickly identified the problem
Handle the query professionally
Help you understand the cause and how to solve the problem
Appear knowledgeable and competent about the subject
How quickly was the problem resolved?
Within a day
Between 1 and 3 days
Between 3 and 7 days
More than a week
The problem still exists
How many times did you contact us before we resolved this issue for you?
More than Three times
Overall, how satisfied are you with the customer service experience that you received from us?
If you were less than totally satisfied, what could have been done to serve you better?