Direct Payment Customers survey

Lived experiences of Direct Payment Customers.

Healthwatch West Sussex, Independent Lives and West Sussex County Council Adults Services would like to hear from individuals who receive Direct Payments including those who employ their own care and support staff.

We extend a warm welcome to carers, family members, and other significant individuals who share this journey too.

We’re keen to learn about your experiences of the Direct Payment process, including the support you have received from Independent Lives in your role as an employer. We would also like to understand any challenges you may have faced when accessing Direct Payments and managing your own care and support.

Thank you very much — we look forward to hearing from you.

This survey is confidential.

This survey has been designed to ensure that responses provided are anonymous and cannot be used to identify you. However, there are free text boxes within the survey which we ask you to complete – please ensure you do not include any information which may be used to identify you.
All questions are voluntary, and information will be used in our reports, updates on our webpage, and through our social media. To inform interested stakeholders, partners and local residents.

Healthwatch West Sussex is committed to protecting and respecting your privacy and security. Any information that you give will be held in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Our Privacy statement sets out the data processing practices carried out by Healthwatch West Sussex. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the local independent champion for people who use health and social care services. For more information on how we use your information please see our Privacy Policy.

Closing date: Midnight on Monday 30 November 2026.

If you would prefer to complete the survey via a telephone call with a member of our team, or you would like to be sent a paper copy, please call our help desk 0300 012 0122.