Customer Satisfaction Survey

Please take a few moments of your time to help us improve our services to you. All feedback is greatly appreciated.

1. How often do you contact us?

Every day
A few times a week
A few times a month
Rarely

2. How do you normally contact us?

3. What type of products do you buy from us?

4. Please rate the following elements of your experience accordingly:

	Poor	Fair	Average	Good	Excellent	N/A
Staff availability	Staff availability Poor	Staff availability Fair	Staff availability Average	Staff availability Good	Staff availability Excellent	Staff availability N/A
Customer service provided by staff (politeness, friendliness etc.)	Customer service provided by staff (politeness, friendliness etc.) Poor	Customer service provided by staff (politeness, friendliness etc.) Fair	Customer service provided by staff (politeness, friendliness etc.) Average	Customer service provided by staff (politeness, friendliness etc.) Good	Customer service provided by staff (politeness, friendliness etc.) Excellent	Customer service provided by staff (politeness, friendliness etc.) N/A
Staff knowledge of the products/services	Staff knowledge of the products/services Poor	Staff knowledge of the products/services Fair	Staff knowledge of the products/services Average	Staff knowledge of the products/services Good	Staff knowledge of the products/services Excellent	Staff knowledge of the products/services N/A
Overall, how would you rate our customer service?	Overall, how would you rate our customer service? Poor	Overall, how would you rate our customer service? Fair	Overall, how would you rate our customer service? Average	Overall, how would you rate our customer service? Good	Overall, how would you rate our customer service? Excellent	Overall, how would you rate our customer service? N/A
Response time to enquiries	Response time to enquiries Poor	Response time to enquiries Fair	Response time to enquiries Average	Response time to enquiries Good	Response time to enquiries Excellent	Response time to enquiries N/A
Delivery times	Delivery times Poor	Delivery times Fair	Delivery times Average	Delivery times Good	Delivery times Excellent	Delivery times N/A
Social media updates	Social media updates Poor	Social media updates Fair	Social media updates Average	Social media updates Good	Social media updates Excellent	Social media updates N/A
Overall, how would you rate our website?	Overall, how would you rate our website? Poor	Overall, how would you rate our website? Fair	Overall, how would you rate our website? Average	Overall, how would you rate our website? Good	Overall, how would you rate our website? Excellent	Overall, how would you rate our website? N/A
Product range	Product range Poor	Product range Fair	Product range Average	Product range Good	Product range Excellent	Product range N/A

5. Do you find our Product and Marketing literature useful?

Yes
No
N/A

6. We are always looking to improve our services and products, so any comments or suggestions you might have are greatly appreciated.

7. We may wish to contact you to discuss your responses. Please provide some information about yourself:

Name:
Company name
Email: