Medical Examination Service

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Each of the following questions is in relation to various medical examination services. These services only provide routine examinations and include medicals to allow life insurance.

1. Please indicate how you feel about the importance of the following statements.

	Not Important	Somewhat Important	Important	Very Important
The Speed at Which the Examination and Report is Completed	The Speed at Which the Examination and Report is Completed Not Important	The Speed at Which the Examination and Report is Completed Somewhat Important	The Speed at Which the Examination and Report is Completed Important	The Speed at Which the Examination and Report is Completed Very Important
How Accurate and Complete the Report is	How Accurate and Complete the Report is Not Important	How Accurate and Complete the Report is Somewhat Important	How Accurate and Complete the Report is Important	How Accurate and Complete the Report is Very Important
Knowledge of Medical Staff	Knowledge of Medical Staff Not Important	Knowledge of Medical Staff Somewhat Important	Knowledge of Medical Staff Important	Knowledge of Medical Staff Very Important
How You are Treated by Medical Staff	How You are Treated by Medical Staff Not Important	How You are Treated by Medical Staff Somewhat Important	How You are Treated by Medical Staff Important	How You are Treated by Medical Staff Very Important
That All Services are Provided in One Place	That All Services are Provided in One Place Not Important	That All Services are Provided in One Place Somewhat Important	That All Services are Provided in One Place Important	That All Services are Provided in One Place Very Important
The Geographical Coverage of the Service	The Geographical Coverage of the Service Not Important	The Geographical Coverage of the Service Somewhat Important	The Geographical Coverage of the Service Important	The Geographical Coverage of the Service Very Important
That Reports are Delivered by Hand to the Insurance Company	That Reports are Delivered by Hand to the Insurance Company Not Important	That Reports are Delivered by Hand to the Insurance Company Somewhat Important	That Reports are Delivered by Hand to the Insurance Company Important	That Reports are Delivered by Hand to the Insurance Company Very Important
That You Can Build a Personal Relationship with the Representative	That You Can Build a Personal Relationship with the Representative Not Important	That You Can Build a Personal Relationship with the Representative Somewhat Important	That You Can Build a Personal Relationship with the Representative Important	That You Can Build a Personal Relationship with the Representative Very Important

2. Which statement do you consider to be the most important?

The speed at which the examination and report is completed
How accurate and complete the report is
Knowledge of medical staff
How you are treated by medical staff
That all services are provided in one place
The geographical coverage of the service
That reports are delivered by hand to the insurance company
That you can build a personal relationship with the representative

3. Should a medical examination service become available that promises you professionalism, accuracy and swiftness of completion, would you switch you them?

Yes
Not
Not Sure

4. Which is your preferred medical examination company?

5. How would you rate us for the following?

	Very Poor	Poor	Average	Good	Very Good
Speed on Completion of Reports	Speed on Completion of Reports Very Poor	Speed on Completion of Reports Poor	Speed on Completion of Reports Average	Speed on Completion of Reports Good	Speed on Completion of Reports Very Good
Accuracy in Completed Reports	Accuracy in Completed Reports Very Poor	Accuracy in Completed Reports Poor	Accuracy in Completed Reports Average	Accuracy in Completed Reports Good	Accuracy in Completed Reports Very Good
Know-How of Medical Employees	Know-How of Medical Employees Very Poor	Know-How of Medical Employees Poor	Know-How of Medical Employees Average	Know-How of Medical Employees Good	Know-How of Medical Employees Very Good
Services Available for Examination	Services Available for Examination Very Poor	Services Available for Examination Poor	Services Available for Examination Average	Services Available for Examination Good	Services Available for Examination Very Good
Geographical Coverage of the Service?	Geographical Coverage of the Service? Very Poor	Geographical Coverage of the Service? Poor	Geographical Coverage of the Service? Average	Geographical Coverage of the Service? Good	Geographical Coverage of the Service? Very Good
Delivery by Hand of Reports to Insurance Companies	Delivery by Hand of Reports to Insurance Companies Very Poor	Delivery by Hand of Reports to Insurance Companies Poor	Delivery by Hand of Reports to Insurance Companies Average	Delivery by Hand of Reports to Insurance Companies Good	Delivery by Hand of Reports to Insurance Companies Very Good
You Relationship With the Company’s Representative	You Relationship With the Company’s Representative Very Poor	You Relationship With the Company’s Representative Poor	You Relationship With the Company’s Representative Average	You Relationship With the Company’s Representative Good	You Relationship With the Company’s Representative Very Good

The questions above were specific about the medical examination service you received. We would now like to delve deeper into your thoughts and feelings about these services through the following questions.

Please be as detailed as possible in your answers.