1. Generally, how easy or difficult is it to contact your GP practice on the phone?
2. Generally, how easy or difficult is it to contact your GP practice using their website?
3. Generally, how easy or difficult is it to contact your GP practice using the NHS App?
4. Overall, how helpful do you find the reception and administrative team at your GP practice?
5. How often do you get to see or speak to your preferred healthcare professional when you ask to?
6. Once you had contacted your GP practice, did you know what the next step in dealing with your request would be?
7. How soon after you contacted your GP practice did you know what the next step would be?
8. Overall, how would you describe your experience of contacting your GP practice on this occasion?
9. When requesting your last appointment, were you offered the following choices?
10. During your last appointment, how do you feel about how long you waited for your appointment?
11. During your last appointment, how good was the healthcare professional at listening to you?
12. During your last appointment, how good was the healthcare professional at treating you with care and concern?
13. During your last appointment, how good was the healthcare professional at considering your mental wellbeing?
14. During your last appointment, did you have confidence and trust in the healthcare professional you saw or spoke to?
15. Overall, how would you describe your experience of your GP practice?