The Environment Agency's abstraction reform programme wants to:
- find better ways of protecting the environment
- improve access to water
- develop the abstraction service we offer you
One of the things we're doing is looking at improving the way flow controls, on abstraction licences, are managed and communicated.
What is a flow control?
A flow control tells a licence holder they must reduce or stop abstracting water when a river or groundwater falls below a certain flow or level. These restrictions protect the environment and the rights of other abstractors.
Around a quarter of water abstraction licences have these flow control restrictions.
How can you help us?
If your licence includes a flow control, we’d like to know your views about the way it currently works. We’d also like to know how we could improve things to help you and your business.
About this survey
The Environment Agency is committed to improving its services. By completing this survey you can help us to understand where and how we can make improvements.
Your answers will be treated in the strictest confidence. We’ll only use your feedback to identify areas we could improve in the water resources licensing service.
This survey typically takes no longer than five minutes to complete.
Thank you for taking the time to share your views with us.