Patient Feedback on Putneymead Counselling Service

Please help us to improve our service by answering some questions about the service you have received. We are interested in your honest opinions, whether they are positive or negative. Please answer all of the questions. We also welcome your comments

Were you pleased with the level of services you received at the session?

	At all times	Most of the time	Sometimes	Rarely	Never
Did the counsellor listen to you and treat your concerns seriously?	Did the counsellor listen to you and treat your concerns seriously? At all times	Did the counsellor listen to you and treat your concerns seriously? Most of the time	Did the counsellor listen to you and treat your concerns seriously? Sometimes	Did the counsellor listen to you and treat your concerns seriously? Rarely	Did the counsellor listen to you and treat your concerns seriously? Never
Do you feel that the service has helped you to understand better and address your difficulties?	Do you feel that the service has helped you to understand better and address your difficulties? At all times	Do you feel that the service has helped you to understand better and address your difficulties? Most of the time	Do you feel that the service has helped you to understand better and address your difficulties? Sometimes	Do you feel that the service has helped you to understand better and address your difficulties? Rarely	Do you feel that the service has helped you to understand better and address your difficulties? Never
Did you feel involved in making choice about your treatment and care?	Did you feel involved in making choice about your treatment and care? At all times	Did you feel involved in making choice about your treatment and care? Most of the time	Did you feel involved in making choice about your treatment and care? Sometimes	Did you feel involved in making choice about your treatment and care? Rarely	Did you feel involved in making choice about your treatment and care? Never
Were you satisfied with the time you waited for your first and subsequent appointments?	Were you satisfied with the time you waited for your first and subsequent appointments? At all times	Were you satisfied with the time you waited for your first and subsequent appointments? Most of the time	Were you satisfied with the time you waited for your first and subsequent appointments? Sometimes	Were you satisfied with the time you waited for your first and subsequent appointments? Rarely	Were you satisfied with the time you waited for your first and subsequent appointments? Never
On reflection, did you get the help that mattered to you?	On reflection, did you get the help that mattered to you? At all times	On reflection, did you get the help that mattered to you? Most of the time	On reflection, did you get the help that mattered to you? Sometimes	On reflection, did you get the help that mattered to you? Rarely	On reflection, did you get the help that mattered to you? Never
Did you have confidence in your counsellor and his / her skills and techniques?	Did you have confidence in your counsellor and his / her skills and techniques? At all times	Did you have confidence in your counsellor and his / her skills and techniques? Most of the time	Did you have confidence in your counsellor and his / her skills and techniques? Sometimes	Did you have confidence in your counsellor and his / her skills and techniques? Rarely	Did you have confidence in your counsellor and his / her skills and techniques? Never

Please use this space to tell us about your experience of our service.

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