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Patient Satisfaction
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1.
Question 1.
How has the rating of patient satisfaction changed for your organisation within the last year?
Greatly worsened
Worsened
Remained the same
Improved
Improved a lot
2.
Question 2.
How important is patient satisfaction within your organisation?
Very unimportant
Unimportant
Neutral
Important
Very important
3.
Question 3.
Is there a department dedicated to patient satisfaction within your organisation?
Yes
No
Unsure
4.
Question 4.
How frequently is patient satisfaction tracked?
Daily
Weekly
Monthly
Quarterly
Yearly
Never
5.
Question 5.
How does your organisation track patient satisfaction?
Suggestion boxes
Independent firm
Telephone calls
Mail surveys
Other (please specify):
This is required
Input box for - Other (please specify):
6.
Question 6.
Have any programs been introduced to improve patient satisfaction in the last 12 months?
Yes
No
Unsure
7.
Question 7.
Which health care sector requires the most improvement for patient satisfaction?
Outpatients
Insurance
Care plans
Nursing homes
Physicians
Hospitals
Other (please specify):
This is required
Input box for - Other (please specify):
8.
Question 8.
What do you consider to be the most important reason for improving customer satisfaction?
To prevent losing patients
To prevent increased regulation
To prevent damage to the organisations reputation
To prevent losing employer contracts
Other (please specify):
This is required
Input box for - Other (please specify):
9.
Question 9.
In your opinion, has patient satisfaction had a direct affect on your organisation?
Yes
No
Unsure